Shipping & Return Policy

ORDER PROCESSING

• All orders within Hong Kong are eligible for free on board delivery directly to the customer’s premise.
• There is a standard processing time of 1 business day, followed by a delivery time of 1-2 business days.

DELIVERY TERMS

• Shipments will be delivered by either SF Express or Van Delivery Services (EX. Gogo Van).
• Deliveries executed by SF Express will be made directly to the customer’s door.
• Deliveries made by Van Delivery Services may arrive to the Ground Floor of the customer’s building, or to the customer’s door, depending on the customer’s location and the order’s urgency.

PICK UP TERMS

• Customers have the option to pick up their orders. However, this must be scheduled at least 2 hours prior to the intended pick-up time.

URGENT ORDERS

• For orders valued below HK$50,000 and placed before noon, same-day pick-up is available.
• In certain urgent situations, pick-ups may be arranged within just 2 hours post order processing. In such cases, kindly get in touch with our sales team for assistance.

SHIPPING TERMS

• All export orders quoted with shipping fees by Ameratec are under Delivered Duty Unpaid (DDU) terms. This implies that the cost of delivering the goods to the named place of destination (either the final destination such as the buyer’s premises or a port of destination) is paid by Ameratec, excluding any import duty or taxes.
• Customers have the option to request Delivered Duty Paid (DDP) terms, wherein the shipping and duties are included in the logistics fees. Under DDP terms, Ameratec takes responsibility for all risks and charges, including duty and customs procedures, until the goods are delivered to the named destination with the following exceptions.

EXCEPTIONS TO DDP TERMS

• While Ameratec commits to covering the basic shipping and duties as per the DDP terms, we are not liable for any unforeseen or additional charges, duties, or taxes that may arise during customs clearance, which supersedes what is original quoted by our shipping provider.
• Situations that might give rise to such unforeseen charges include, but are not limited to, changes in import regulations, inspections resulting in duty reassessments, and additional fees levied by the destination country’s customs authority.

CUSTOMS CLEARANCE

• During the customs clearance process, if an exception occurs and the shipment incurs any additional fees or duties that were not covered in the original quote, it is the customer’s responsibility to collaborate with the courier and the customs office of the destination country.
• Ameratec will provide all necessary documentation and assistance to facilitate the customs clearance process. However, any additional fees or duties will be borne by the customer.

PAYMENT OF ADDITIONAL CHARGES

• In the event of additional charges during customs clearance, the customer will be notified immediately. Payment for these additional charges should be made directly to the respective courier service or customs office, as instructed.

TRACKING AND SUPPORT

• Once the order is dispatched, customers will be provided with a tracking number to monitor the shipment’s progress.
• Our dedicated customer support team is available to address any queries or concerns related to shipping and customs clearance.

CHANGES TO THE TERMS

• Ameratec reserves the right to update or modify this shipping policy at any time. Customers are encouraged to review the policy periodically to stay informed about our shipping practices.

RETURN PROCESS

• To return an item, you must contact customer support (see contacts below) and start the Return Merchandise Authorization (RMA) process.
• You will then be given the RMA number as well as instructions on how & where to return the item. Please place the item securely in its original packaging and mark the outer box with the Return Merchandise Authorization (RMA) number.

REFUNDS

• After receiving your return and inspecting the condition of your item, we will process your return. Please allow 3 days from the receipt of your item to process your return.

EXCEPTIONS

• For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Ameratec Limited

852 3107 1101

sales@ameratec.com.hk