Refund policy

Return Policy

All returns must be initiated by the return process described below within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

• To return an item, you must contact customer support (see contacts below) and start the Return Merchandise Authorization (RMA) process.
• You will then be given the RMA number as well as instructions on how & where to return the item. Please place the item securely in its original packaging and mark the outer box with the Return Merchandise Authorization (RMA) number.

REFUNDS

• After receiving your return and inspecting the condition of your item, we will process your return. Please allow 3 days from the receipt of your item to process your return.

EXCEPTIONS

• For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Ameratec Limited
852 3107 1101
sales@ameratec.com.hk